Grove House Orthodontics

bracesnk@btinternet.com
Grove Road Northfleet Kent DA11 9AX Tel: 01474 358104 email: bracesnk@btinternet.com
Important Information: Coronavirus (COVID-19)

corona virus information

Coronavirus (COVID-19)

As you may of heard the Chief Dental Officer for England has stated that Dental Services can resume from Monday 8th June for face to face care, where possible.

Throughout the pandemic, we have been clear that our first priority is the wellbeing of our patients and colleagues and this continues to be the case. As a result we will only be reopening once we are satisfied that we have all of the systems, processes and personal protective equipment in place so that orthodontic treatment can resume ensuring your and our orthodontic team members safety.

We will contact you directly with more information about when we will open. In the meantime, please do not attempt to make a new appointment or attend the practice in person for any reason unless you are asked to do so.

If you need advice, or if you are in need of urgent treatment, you can continue to contact us by phone and we will be able to help.
We are determined to support patients who need care as quickly as possible and will be opening our practice to provide further treatments as soon as we are safely able to do so.

We will keep you fully informed throughout this process.

Be safe,

Grove House Orthodontics team

We have been instructed by NHS England to stop all routine non urgent orthodontic care.

We will continue to offer support, advice and care for our patients within the boundaries set by NHS England. If you have a problem with your brace, please follow the steps outlined below, only progressing to the next step if the problem has not been resolved:

STEP ONE
Visit the British Orthodontic Society Website for very practical patient advice including self help advice
A. Advice sheet for Orthodontic Emergencies - https://www.bos.org.uk/News-and-Events/COVID19-BOS-Advice/Patients-Advice
B. Watch the self help videos - https://www.bos.org.uk/News-and-Events/COVID19-BOS-Advice/Patients-Advice/Patients-Information-Videos

STEP TWO
Send a photo of the problem along with your name, date of birth and any relevant medical history to one of our clinicians.
Using either:
A. Hospify-recommended by the NHS for secure transmission of data. 
i. Download the app 
ii. Add contacts-either Dr Rudge Grove House Orthodontics (Available Monday to Friday 8.30-4.30) or Dr Gamble Grove House Orthodontics (Available Mondays, Thursdays and Fridays 8.30-4.30)
iii. Wait for the clinician to accept your request
iv. Send a photo and details as specified above
v. Await advice from the clinician
B. WhatsApp-If you struggle to use Hospify and are happy with the security offered by WhatsApp, please message the clinician directly on WhatsApp. They will then respond to you on WhatsApp.

STEP THREE
If the clinician advises that it is necessary to speak to you over the phone then please call the following numbers:
A. Dr Rudge 07990281956 (Monday to Friday 8.30-4.30)
B. Dr Gamble 07379248134 (Mondays, Thursdays and Fridays 8.30-4.30)

If you require red wax, please text 07519110123 with your name and address. The wax will be sent directly to you.

Please note, as a practice, we are NOT able to book routine appointments until advised to recommence routine orthodontics by NHS England.  Please check the website for updates.

Please ensure the practice holds your up to date contact details on file

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