Grove House Orthodontics
Grove Road Northfleet Kent DA11 9AX Tel: 01474 358104 email:
Important Information: Coronavirus (COVID-19)

corona virus information

Coronavirus (COVID-19)

Our practice opened on 15th June but we just wanted to be clear that this is not business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. While many things have changed, one thing has remained the same: our commitment to your safety.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

We would like to inform you of changes we need to implement to reduce the risk to you, your families and to our staff.

• You will receive a phone call 24-48 hours before the appointment from the appropriate team member to ask screening questions and to update patients Medical History.

Please download the COVID-19 Screening questionnaire at the bottom of this page.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling appointments.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

• Maintain social distancing within the practice
• Payment should be made by card where possible
• Please do not arrive without an appointment

Due to these guidelines, we will be seeing fewer patients per day so please be patient with us. We have a back-log of patients to see and will try to prioritise those in most need.

Unfortunately, the virus is still a threat. However, we have always used universal precautions and we continue to do so.

Best wishes
Grove House Orthodontic Team

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